A. PDI & DELIVERY Your vehicle: 1. Had a clean interior Yes No 2. Had a clean exterior Yes No 3. Had all the promised features Yes No 4. Had no damage Yes No If no to any of the above, please explain. B. SALES The Sales person: 5. Greeted you in a courteous manner Yes No 6. Was knowledgeable about model variations Yes No 7. Clearly explained the vehicle features Yes No 8. Clearly explained the value to your previous vehicle Yes No 9. Clearly explained the price of the vehicle and other required expenses Yes No 10. Gave you a written price quotation Yes No 11. Offered you a demonstration of the vehicle's features and performance Yes No 12. Clearly explained the financing options Yes No 13. Clearly explained the estimated delivery date Yes No 14. Clearly explained the delivery process and the required time for delivery Yes No 15. Reconfirmed the delivery date prior to vehicle delivery Yes No 16. Prepared all the necessary forms and documentation Yes No 17. Clearly explained how to use the Owners Manual Yes No 18. Clearly explained the vehicle's maintenance (frequency of service, first maintenance service appointment) Yes No 19. Clearly explained the warranty (extent of coverage, items not covered) Yes No 20. Clearly explained related regulations (registration & renewal procedures) Yes No 21. Introduced you to the Service & Parts Department Yes No 22. Clearly explained the operation of the vehicle's features (radio station memory, power door lock, seat belt etc.) Yes No 23. Inspected the interior and exterior with you Yes No 24. Clearly explained all costs and charges Yes No 25. Contacted you shortly after delivery Yes No 26. Overall, the salesperson did a good job at sales and delivery Yes No
